Shipping policy

Shipping Policy

Last Updated: September 01, 2026

At NOT AFK, we make each order with care and work to get your pieces to you as quickly and safely as possible.

1. Shipping Availability

We currently ship across India.

Once your order has been confirmed, it is processed and prepared for dispatch.

2. Processing Time

As many of our products are made to order, please allow 2 days for production before dispatch.

Orders are dispatched once the production process is complete.

3. Delivery Time

After dispatch, estimated delivery generally takes:

  • Metro/Tier-1 cities: 4-6 Days
  • Other locations: 5 - 7 Days

Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, logistics disruptions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

If we offer free shipping, the applicable eligibility requirements will be displayed on the website.

5. Order Tracking

Once your order has been dispatched, you will receive tracking information through the contact details provided during checkout.

You can use the tracking information to follow the status of your shipment.

6. Delivery Address

Please make sure your shipping address, phone number, and other contact information are accurate before placing your order.

NOT AFK is not responsible for delivery failures caused by:

  • Incorrect or incomplete addresses
  • Incorrect contact information
  • Unavailability of the recipient
  • Refusal to accept the package
  • Failure to respond to the courier
  • Repeated delivery attempts failing

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address or failed delivery.

7. Delayed or Lost Shipments

While we work with reliable delivery partners, delays can occasionally occur due to circumstances outside our control.

If your tracking information indicates an unusual delay or your package appears to be lost, please contact us at support@notafk.in with your order number.

We will work with the shipping partner to investigate the issue.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package before opening it, where possible.

If the product itself is damaged, contact us within 48 hours of delivery with:

  • Order number
  • Photographs/videos of the package
  • Photographs of the product
  • Description of the issue

We'll review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. International Shipping

At this time, NOT AFK ships within India only.

International shipping may be introduced in the future.

10. Contact

For shipping-related questions, contact:

Email: neovertise@gmail.com
Instagram: @notafk.in

Please include your order number whenever contacting us about an existing order.